Ingrid J Guerra-Lopez

Ingrid J Guerra-Lopez
Professor, Learning Design and Technology and Director, Institute for Learning and Performance Improvement
399 College of Education

Office Hours: By appointment

(313) 577-5139

Education
  • Ph.D. (2001) Instructional Systems, Florida State University, Tallahassee, FL.
  • MS (1998) Instructional Systems with an Emphasis in Performance Systems Design, Florida State University, FL
  • BA (1997): Psychology, Minor in English & Philosophy, Florida State University, Cum Laude.
  • AA (1995): Communications, Miami-Dade Community College, Honors.

Biography

 

Dr. Guerra-López is a Professor at Wayne State University and Director of the Institute for Learning and Performance Improvement. Dr. Guerra-López's research focuses on improving learning and performance effectiveness through learning systems analysis, design, alignment, and evaluation. Her work also includes the design and development of performance measurement and management systems, and key performance indicators (KPI) mapping. Her most recent work is focused on the strategic alignment of learning, talent development, and performance improvement programs.


She has held key leadership positions in prominent professional organizations in the field, including the International Society for Performance Improvement (ISPI) Board of Directors, Editor-In-Chief of its research journal, Performance Improvement Quarterly, Chair of the ISPI Research Committee, and various other key committees and task forces. In 2017, Dr. Guerra-López was awarded the ISPI Distinguished Service Award, one of ISPI’s most significant honors in recogniztion for her many conributions to ISPI and the field.

She has written eight books, including the award winning Partner for Performance: Strategically Aligning Learning and Development and the best-seller Needs Assessment for Organizational Success, and over 100 other publications in performance measurement and evaluation, needs assessment, and strategic alignment. She has also worked with students, leadership, and organizations in over 35 countries disseminating evidenced-based performance improvement practices.


Dr. Guerra-López earned her Ph.D. and Masters in Instructional and Performance Systems and her undergraduate in psychology with honors from the Florida State University. She has been recognized by the Florida State University's Instructional Systems Design program for her contributions to the field, and received the distinguished Gagne/Briggs Outstanding Alumnus award in 2014. 

 

Responsibilities

Research, Teaching, Advising: Performance Improvement

Area Of Expertise

  • Analysis, design, and evaluation of learning and performance systems
    • Strateglic alignment of learning and performance improvement programs and initiatives 
    • Interdisciplinary and Transdisciplinary Learning Systems
  • Workplace performance measurement and management 
    • Performance assessment, monitoring and evaluation
    • Performance feedback and decision-making mechanisms

 

Research Interests

Dr. Guerra-López’s current research focuses on a set of interrelated processes for supporting effective learning and performance programs that include:

  • Transdisciplinary methods for problem-definition and solution selection
  • Participatory approaches to improve stakeholder engagement and implementation success
  • Advanced techniques for measuring  workplace learning and performance gaps
  • Strategies for improving transfer of training and solution/program impact and sustainability

 

Courses Taught

  • Needs Assessment & Analysis
  • Evaluation of Learning and Performance
  • Performance Consulting
  • Research in Learning Design & Technology
  • The Adult Learner
  • Introduction to Human Performance Technology

 

Community Engagement Activities

Dr. Guerra-Lopez does significant work in capacity building for international development through collaborations with the World Bank, The United States Agency for International Development, the Interamerican Development Bank, and the United Nations.

Awards

  •  2017
    International Society for Performance Improvement Distinguished Service Award
  • 2014
    Outstanding Leadership Award for Service as International Society for Performance Improvement Board of Directors
  • 2014
    Recipient of the Gagne/Briggs Outstanding Alumnus Award -Instructional Systems, Florida State University
  • 2011
    International Society for Performance Improvement: Case Study Competition Winner
  • 1995
    Graduation with Honors
  • 1997
    Cum Laude
  • 2000
    Certificate of Merit for the Lilliana Muhlman Masoner Award for Excellent Performance as an International Student in the Instructional Systems Program
  • 1999
    Certificate of Merit for the Lilliana Muhlman Masoner Award for Excellent Performance as an International Student in the Instructional Systems Program
  • 2001
    Certificate of Merit, Ruby Diamond Future Professors
  • 2000
    Certificate of Merit, Ruby Diamond Future Professors
  • 2001
    Recipient of the Lilliana Muhlman Masoner Award for Excellent Performance as an International Student in the Instructional Systems Program
  • 2001
    Certificate of Merit, Gagne/Briggs Outstanding Doctoral Student
  • 2000
    Certificate of Merit, Gagne/Briggs Outstanding Doctoral Student
  • 2000
    Recipient of the Lilliana Muhlman Masoner Award for Excellent Performance as an International Student in the Instructional Systems Program
  • 2004
    ISPI Service Award. International Society for Performance Improvement
  • 2006
    International Education Conference Award for Distinguished Contribution to the field of Education and Training, Mexico
  • 2008
    ISPI Service Award. International Society for Performance Improvement

 

Grants

  •  Transformative Research in Urban Sustainability Training (T-RUST)
    2017 - 2022
    T-RUST is a five-year National Science Foundation (NSF) grant to establish a novel and transformative interdisciplinary graduate training program in Urban Sustainability that prepares the next generation of professionals to employ complex scientific reasoning across disciplines to solve urban challenges. The T-RUST program provides PhD and MS students with community-based, collaborative training designed to develop a holistic understanding of interactions among urban environmental systems, both natural and engineered, in older industrial cities that are struggling to adapt to environmental and socioeconomic change. Trainees develop interdisciplinary competence, guided by a competency model for interdisciplinary sustainability research including the ability to: a) demonstrate critical thinking about an environmental problem, b) pose important interdisciplinary research questions, c) effectively communicate research findings and implications, d) apply appropriate analytical problem-solving techniques responsive to interdisciplinary demands, and d) actively collaborate with interdisciplinary teams. T-RUST program design and development addresses five key elements: (1) produces PhD and MS graduates who make important contributions to urban environmental system research, policy making and multidisciplinary problem solving; (2) a curriculum for our science leaders that meets the needs of the labor market in urban sustainability; (3) effectively addresses and develops solutions for local urban sustainability problems through a multidisciplinary lens; (4) generates knowledge that has applicability in other urban settings; and (5) a self-sustaining program that thrives beyond the life of the grant funding period.
  • Mathematics Enhancement for Detroit Area Teachers (MEDeATe). National Science Foundation, Noyce Master Teaching Fellowship Track
    2013 - 2014
  • Using Data in Cyberlearning: Girl Scouts of America.
    2013 - 2014
  • Child Care Access Means Parents in School (CCAMPIS)
    2013 - 2015
  • Mathematics and Science Partnership Program. Improving Proportional Reasoning Instruction through eNgineering Tasks (IMPRINT).
    2013 - 2014
  • Evaluation of Detroit Public Schools, Detroit Digital Learning Community
    2006 - 2006
  • Design for Sustainability
    2008 - 2010
  • Evaluation of Succession Management.
    2007 - 2007
  • Knowledge Capture and Training Development
    2008 - 2008
  • Detroit Digital Learning Community Expansion Planning
    2007 - 2008

 

Presentations

  •  Saving the World with HPT
    *Guerra-Lopez, I* 2006 International Society for Performance Improvement, Michigan Chapter, Southfield.
  • Ethics and Standards for Performance Improvement Professionals: What do these mean for you?
    *Guerra-Lopez, I* 2007 ISPI Michigan General Session. Southfield, Mi (special invited speaker)
  • Authentic Learning: A Case Study
    *Guerra-Lopez, I* 2 1999 Association for Educational Communication and Technology, Houston, TX.
  • Strategic Thinking & Planning: Aligning Government Performance and Societal Value Added
    *Guerra-Lopez, I* 5 2000 Argentine Delegation, Province of San Luis, Argentina. City Hall, Tallahassee, FL.
  • Identifying Measurable Results: A Needs Assessment Case Study
    *Guerra-Lopez, I* 4 2002 Got Results Special Exhibit. International Society for Performance Improvement. Dallas, TX.
  • Vocational Rehabilitation Based on Results: A Case Study
    *Guerra-Lopez, I* 4 2002 International Society for Performance Improvement. Dallas, TX.
  • Assessment vs. Evaluation: Determining Which Approach is Required
    *Guerra-Lopez, I* 11 2002 American Evaluation Association. Washington, D.C.
  • Assessing Results: Understanding What Accomplishments Your Organization is Really After and How to Tell if They Have Been Reached
    *Guerra-Lopez, I* 11 2003 American Evaluation Association. Las Vega, NV.
  • Research Exchange
    *Guerra-Lopez, I* 2004 International Society for Performance Improvement, Tampa FL
  • Integrating Sound Business Practice with Societal-Based Objectives and Ethics
    *Guerra-Lopez, I* 2004 International Society for Performance Improvement, Tampa FL
  • Integrating Sound Business Practice with Societal-Based Objectives and Ethics
    *Guerra-Lopez, I* 2004 International Society for Performance Improvement, Tampa FL
  • Needs Assessment: A step-by step guide.
    *Guerra-Lopez, I* 2004 International Society for Performance Improvement, Tampa FL
  • El Verdadero valor del E-Leanring
    *Guerra-Lopez, I* 2004 Simposio Internacional del E-Learning, Lima Peru
  • Como Demostrar el ROI del E-Learning
    *Guerra-Lopez, I* 2004 Simposio Internacional del E-Learning, Lima, Peru
  • 11 Years of Mega Planning and Implementation: A Case Study in Higher Education
    *Guerra-Lopez, I* 2005 International Society for Performance Improvement. Vancouver, Canada
  • Snake Oil or Results: How You Can Improve, Validate (or Justify) Your HPT Practices
    *Guerra-Lopez, I* 2005 International Society for Performance Improvement. Vancouver, Canada
  • Managing for Effective Practice: Essential HPT Competencies
    *Guerra-Lopez, I* 2005 International Society for Performance Improvement. Vancouver, Canada
  • 3rd Annual Research Exchange
    *Guerra-Lopez, I* 2005 International Society for Performance Improvement. Vancouver, Canada
  • Validating Gilbert's Behavioral Engineering Model.
    *Guerra-Lopez, I* 2005 International Society for Performance Improvement- Europe. Berlin, Germany
  • What Does the Data Say About the BEM?
    *Guerra-Lopez, I* 2006 International Society for Performance Improvement. Dallas, TX.
  • Fourth Annual ISPI Research Exchange International Society for Performance Improvement.
    *Guerra-Lopez, I* 2006 Dallas, TX.
  • Science and Research Community Caucus
    *Guerra-Lopez, I* 2006 International Society for Performance Improvement. Dallas, TX.
  • mproving and Validating HPT Practice Through the Application of Key Research Findings
    *Guerra-Lopez, I* 2006 International Society for Performance Improvement- Europe. Dallas, TX.
  • Evaluating What Really Matters
    *Guerra-Lopez, I* 2006 ISPI Tampa General Session. Tampa, FL
  • La Evaluacion del Valor Agregado: Conceptos y Procesos Para Evaluar Lo Que Importa
    *Guerra-Lopez, I* 2006 2nd International Congress of Education, Sonora, Mexico.
  • Fifth Annual ISPI Research Exchange International Society for Performance Improvement.
    *Guerra-Lopez, I* 2007 San Francisco, CA.
  • The Impact Evaluation Process
    *Guerra-Lopez, I* 2007 International Society for Performance Improvement. San Francisco, CA.
  • Fortune 500 Ranking: A Real Indicator of Organizational Performance?
    *Guerra-Lopez, I* 2008 International Society for Performance Improvement. NYC, NY.
  • Science and Research Community in Performance Improvement: Future Directions
    *Guerra-Lopez, I* 2008 International Society for Performance Improvement. NYC, NY.
  • How Do We Know That We Are Getting Worthy Results? A Look at the Status of Evaluation and Performance Measurement in Performance Improvement
    *Guerra-Lopez, I* 2008 International Society for Performance Improvement.
  • Research Methods: How to collect useful data through well-designed questionnaires
    *Guerra-Lopez, I* 2008 International Society for Performance Improvement. NYC, NY.
  • Evaluating Impact: Evaluation and Continual Improvement for Performance Improvement Practitioners
    *Guerra-Lopez, I* 2008 nternational Society for Performance Improvement. NYC, NY.
  • Evaluando Ecosistemas de Negocios
    *Guerra-Lopez, I* 2008 First International Business Conference, Sonora, Mexico.
  • Developing Competent Program Directors: A Leadership Model for Graduate Medical Education
    *Guerra-Lopez, I* 2009 Graduate Medical Education Conference, Dallas, TX.
  • Research Forum: Dissertation 101
    *Guerra-Lopez, I* 2009 International Society for Performance Improvement. Orlando, FL.
  • Program Performance Measurement Systems: Managing Performance though Measurement
    *Guerra-Lopez, I* 2009 International Society for Performance Improvement. Orlando, FL.
  • Program Performance Portfolios: Measuring and Managing Graduate Medical Education
    *Guerra-Lopez, I* 2010 International Conference on Education. Honolulu, Hawaii.

 

Publications

  •  Distributed learning environment: Major functions, implementation, and continuous improvement
    Converso, J.; Schaffer, S. *Guerra, I.* 2000 Eric Digest
  • Identifying and tracking key performance indicators
    *Guerra, I.* 2003 ASTD Links
  • A Seven-Step evaluation process for evaluating performance improvement interventions
    *Guerra-Lopez, I.* 2007 Performance Improvement Express 10
  • Performance improvement based on results: Is our field adding value?
    *Guerra, I.* 2001 Performance Improvement Journal 40 (1)
  • Asking and Answering the Right Questions: Collecting Relevant and Useful Data
    *Guerra, I .* 2003 Performance Improvement Journal 42(10)
  • The Impact Evaluation Process: Building a case for demonstrating the worth of performance improvement Interventions
    *Guerra-Lopez, I.* 2007 Performance Improvement Journal 46(7)
  • Planning a responsive evaluation: Establishing solid partnerships by clarifying expectations and purpose
    *Guerra-Lopez, I.* 2007 Performance Improvement Journal 46(8)
  • The future of distance learning: Defining and sustaining useful results
    Kaufman, R., Watkins, R. and *Guerra, I* 2001 Educational Technology 41 (3)
  • Getting valid and useful educational results and payoffs: We are what do, say, and deliver
    Kaufman, R., Watkins, R., and *Guerra, I.* 2002 International Journal of Educational Reform 11(1)
  • Thriving and not just surviving: New Realities for tomorrow's public service executive
    Kaufman, R., Flowers, G., *Guerra, I.* & Crispo, N. 2002 International Public Management Review 3 (1)
  • A perspective adjustment to add value to external clients, including society
    Kaufman, R. & *Guerra, I.* 2002 Human Resource Development Quarterly 13 (1)
  • Systematically designing instruction for distance education
    *Guerra, I.* & Watkins, R. 2003 Quarterly Review of Distance Education 4(3)
  • Key competencies required of performance improvement professionals
    *Guerra, I* 2003 Performance Improvement Quarterly 16 (1)
  • Government workers adding societal value: The Ohio Workforce Development Program
    *Guerra, I*; Bernardez, M. Jones, M. & Zidan, S. 2005 Performance Improvement Quarterly 18(3)
  • Social responsibility and educational planning
    *Guerra, I.* & Rodriguez, G. 2005 Performance Improvement Quarterly 18(3)
  • Outcome-Based Vocational Rehabilitation: Measuring valuable results
    *Guerra, I.* 2005 Performance Improvement Quarterly 18(3)
  • Are Performance Improvement Professionals Measurably Improving Performance? A look at what PIJ and PIQ have to say about the current use of evaluation and measurement in the field of performance improvement
    *Guerra-Lopez, I* & Andrei, H. 2009 Performance Improvement Quarterly 22(2)
  • How do you determine whether assessment or evaluation is required
    Watkins, R. & *Guerra, I* 2003 The 2003 team and organizational development sourcebook
  • Process improvement: Measurable outcomes baesd on customer requirements
    Uday-Riley, M. & *Guerra-Lopez, I.* 2010 Handbook for the Selection and Implementation of Human Performance Interventions
  • Does your performance require improvement?
    * Guerra, I.* 2003 The 2003 training and performance sourcebook
  • How to develop useful questionnaires
    * Guerra, I.* 2005 The 2005 training and performance sourcebook
  • How to plan an evaluation
    *Guerra, I.* 2006 The 2006 training and performance sourcebook
  • Human performance technology: Standards and ethics
    *Guerra , I* 2006 Handbook of human performance technology
  • Performance tracking and management systems
    *Guerra-Lopez, I.* 2010 Handbook for the Selection and Implementation of Human Performance Interventions
  • The Impact Evaluation Process
    *Guerra-Lopez, I.* 2010 The Measurement & Evaluation Handbook
  • Practical evaluation for educators: Finding out what works and what doesn't
    Kaufman, R., *Guerra, I.* & Platt, W. 2006 Practical evaluation for educators: Finding out what works and what doesn't
  • The Assessment Book
    Kaufman R. & *Guerra-Lopez, I.* 2008 The Assessment Book
  • Evaluacion y Medicion del Desempeno: Conceptos y Herramientas para la medicion del desempeno de programas y organizaciones
    *Guerra-Lopez, I.* 2007 Evaluacion y Medicion del Desempeno: Conceptos y Herramientas para la medicion del desempeno de programas y organizaciones
  • Evaluating impact: Evaluation and continual improvement for performance improvement practitioners
    *Guerra-Lopez, I.* 2007 Evaluating impact: Evaluation and continual improvement for performance improvement practitioners
  • Performance Evaluation: Proven Approaches for Improving Program and Organizational Performance
    *Guerra-Lopez, I* 2008 Performance Evaluation: Proven Approaches for Improving Program and Organizational Performance