Ingrid J Guerra-Lopez

Ingrid J Guerra-Lopez
Professor, Learning Design and Technology and Director, Institute for Learning and Performance Improvement
399 College of Education

Office Hours: By appointment

(313) 577-5139

Education
  • Ph.D. (2001) Instructional Systems, Florida State University, Tallahassee, FL.
  • MS (1998) Instructional Systems with an Emphasis in Performance Systems Design, Florida State University, FL
  • BA (1997): Psychology, Minor in English & Philosophy, Florida State University, Cum Laude.
  • AA (1995): Communications, Miami-Dade Community College, Honors.

Biography

 

Dr. Guerra-López is a Professor at Wayne State University and Director of the Institute for Learning and Performance Improvement. Dr. Guerra-López's research focuses on improving learning and performance effectiveness through learning systems analysis, design, alignment, and evaluation. Her work also includes the design and development of performance measurement and management systems, and key performance indicators (KPI) mapping. Her most recent work is focused on the strategic alignment of learning, talent development, and performance improvement programs.


She has held key leadership positions in prominent professional organizations in the field, including the International Society for Performance Improvement (ISPI) Board of Directors, Editor-In-Chief of its research journal, Performance Improvement Quarterly, Chair of the ISPI Research Committee, and various other key committees and task forces. In 2017, Dr. Guerra-López was awarded the ISPI Distinguished Service Award, one of ISPI’s most significant honors.


She has written eight books, including the award winning Partner for Performance: Strategically Aligning Learning and Development and the best-seller Needs Assessment for Organizational Success, and over 100 other publications in performance measurement and evaluation, needs assessment, and strategic alignment. She has also worked with students, leadership, and organizations in over 35 countries disseminating evidenced-based performance improvement practices.


Dr. Guerra-López earned her Ph.D. and Masters in Instructional and Performance Systems and her undergraduate in psychology with honors from the Florida State University. She has been recognized by the Florida State University's Instructional Systems Design program for her contributions to the field, and received the distinguished Gagne/Briggs Outstanding Alumnus award in 2014.  In 2017, she was also recognized for her contributions by the International Society for Performance Improvement with the Distinguished Service Award.

 

Responsibilities

Research, Teaching, Advising: Performance Improvement

Area Of Expertise

  • Analysis, design, and evaluation of learning and performance systems
  • Strateglic alignment of learning and performance improvement programs and solutions
  • Workplace performance measurement and management 
    • Performance assessment, monitoring and evaluation
    • Performance indicator mapping
    • Performance feedback and decision-making mechanisms

 

Research Interests

Dr. Guerra-López’s current research focuses on a set of interrelated processes for supporting the strategic alignment of learning and performance improvement programs that include:

  • Participatory approaches that improve stakeholder engagement and buy-in
  • Advanced techniques for measuring  workplace learning and performance gaps and their alignment to organizational strategic priorities and societal impact
  • Methods for solution analysis and selection
  • Strategies for improving transfer of training and change management that support solution/program sustainability

Courses Taught

• Evaluation of Learning and Performance
• Needs Assessment & Analysis
• Performance Consulting
• Research in Learning Design & Technology
• The Adult Learner
• Introduction to Human Performance Technology

 

Community Engagement Activities

Dr. Guerra-Lopez does significant work in capacity building for international development through collaborations with the World Bank, The United States Agency for International Development, the Interamerican Development Bank, and the United Nations.

Grants

Transformative Research in Urban Sustainability Training (T-RUST)
2017 - 2022
T-RUST is a five-year National Science Foundation (NSF) grant to establish a novel and transformative interdisciplinary graduate training program in Urban Sustainability that prepares the next generation of professionals to employ complex scientific reasoning across disciplines to solve urban challenges. The T-RUST program provides PhD and MS students with community-based, collaborative training designed to develop a holistic understanding of interactions among urban environmental systems, both natural and engineered, in older industrial cities that are struggling to adapt to environmental and socioeconomic change. Trainees develop interdisciplinary competence, guided by a competency model for interdisciplinary sustainability research including the ability to: a) demonstrate critical thinking about an environmental problem, b) pose important interdisciplinary research questions, c) effectively communicate research findings and implications, d) apply appropriate analytical problem-solving techniques responsive to interdisciplinary demands, and d) actively collaborate with interdisciplinary teams. T-RUST program design and development addresses five key elements: (1) produces PhD and MS graduates who make important contributions to urban environmental system research, policy making and multidisciplinary problem solving; (2) a curriculum for our science leaders that meets the needs of the labor market in urban sustainability; (3) effectively addresses and develops solutions for local urban sustainability problems through a multidisciplinary lens; (4) generates knowledge that has applicability in other urban settings; and (5) a self-sustaining program that thrives beyond the life of the grant funding period.

Child Care Access Means Parents in School (CCAMPIS)
2013 - 2015

Mathematics and Science Partnership Program. Improving Proportional Reasoning Instruction through eNgineering Tasks (IMPRINT).
2013 - 2014

Mathematics Enhancement for Detroit Area Teachers (MEDeATe). National Science Foundation, Noyce Master Teaching Fellowship Track
2013 - 2014

Using Data in Cyberlearning: Girl Scouts of America.
2013 - 2014

Design for Sustainability
2008 - 2010

Detroit Digital Learning Community Expansion Planning
2007 - 2008

Knowledge Capture and Training Development
2008 - 2008

Evaluation of Succession Management.
2007 - 2007

Evaluation of Detroit Public Schools, Detroit Digital Learning Community
2006 - 2006

Awards & Honors

2017
International Society for Performance Improvement Distinguished Service Award

2014
Recipient of the Gagne/Briggs Outstanding Alumnus Award -Instructional Systems, Florida State University

2014
Outstanding Leadership Award for Service as International Society for Performance Improvement Board of Directors

2011
International Society for Performance Improvement: Case Study Competition Winner

2008
ISPI Service Award. International Society for Performance Improvement

2006
International Education Conference Award for Distinguished Contribution to the field of Education and Training, Mexico

2004
ISPI Service Award. International Society for Performance Improvement

2001
Recipient of the Lilliana Muhlman Masoner Award for Excellent Performance as an International Student in the Instructional Systems Program

2001
Certificate of Merit, Gagne/Briggs Outstanding Doctoral Student

2001
Certificate of Merit, Ruby Diamond Future Professors

2000
Certificate of Merit for the Lilliana Muhlman Masoner Award for Excellent Performance as an International Student in the Instructional Systems Program

2000
Certificate of Merit, Ruby Diamond Future Professors

2000
Recipient of the Lilliana Muhlman Masoner Award for Excellent Performance as an International Student in the Instructional Systems Program

2000
Certificate of Merit, Gagne/Briggs Outstanding Doctoral Student

1999
Certificate of Merit for the Lilliana Muhlman Masoner Award for Excellent Performance as an International Student in the Instructional Systems Program

1997
Cum Laude

1995
Graduation with Honors

Presentations

Educational informatics: Designing performance-based measurement systems for rapid response learning environments. 2011 Association for Educational Communications and Technology Annual Conference Proceedings

Program Performance Portfolios: Measuring and Managing Graduate Medical Education
*Guerra-Lopez, I* 2010 International Conference on Education. Honolulu, Hawaii.

Developing Competent Program Directors: A Leadership Model for Graduate Medical Education
*Guerra-Lopez, I* 2009 Graduate Medical Education Conference, Dallas, TX.

Research Forum: Dissertation 101
*Guerra-Lopez, I* 2009 International Society for Performance Improvement. Orlando, FL.

Program Performance Measurement Systems: Managing Performance though Measurement
*Guerra-Lopez, I* 2009 International Society for Performance Improvement. Orlando, FL.

Science and Research Community in Performance Improvement: Future Directions
*Guerra-Lopez, I* 2008 International Society for Performance Improvement. NYC, NY.

Research Methods: How to collect useful data through well-designed questionnaires
*Guerra-Lopez, I* 2008 International Society for Performance Improvement. NYC, NY.

Fortune 500 Ranking: A Real Indicator of Organizational Performance?
*Guerra-Lopez, I* 2008 International Society for Performance Improvement. NYC, NY.

How Do We Know That We Are Getting Worthy Results? A Look at the Status of Evaluation and Performance Measurement in Performance Improvement
*Guerra-Lopez, I* 2008 International Society for Performance Improvement.

Evaluando Ecosistemas de Negocios
*Guerra-Lopez, I* 2008 First International Business Conference, Sonora, Mexico.

Evaluating Impact: Evaluation and Continual Improvement for Performance Improvement Practitioners
*Guerra-Lopez, I* 2008 nternational Society for Performance Improvement. NYC, NY.

The Impact Evaluation Process
*Guerra-Lopez, I* 2007 International Society for Performance Improvement. San Francisco, CA.

Fifth Annual ISPI Research Exchange International Society for Performance Improvement.
*Guerra-Lopez, I* 2007 San Francisco, CA.

Ethics and Standards for Performance Improvement Professionals: What do these mean for you?
*Guerra-Lopez, I* 2007 ISPI Michigan General Session. Southfield, Mi (special invited speaker)

What Does the Data Say About the BEM?
*Guerra-Lopez, I* 2006 International Society for Performance Improvement. Dallas, TX.

Fourth Annual ISPI Research Exchange International Society for Performance Improvement.
*Guerra-Lopez, I* 2006 Dallas, TX.

Saving the World with HPT
*Guerra-Lopez, I* 2006 International Society for Performance Improvement, Michigan Chapter, Southfield.

Evaluating What Really Matters
*Guerra-Lopez, I* 2006 ISPI Tampa General Session. Tampa, FL

Science and Research Community Caucus
*Guerra-Lopez, I* 2006 International Society for Performance Improvement. Dallas, TX.

La Evaluacion del Valor Agregado: Conceptos y Procesos Para Evaluar Lo Que Importa
*Guerra-Lopez, I* 2006 2nd International Congress of Education, Sonora, Mexico.

mproving and Validating HPT Practice Through the Application of Key Research Findings
*Guerra-Lopez, I* 2006 International Society for Performance Improvement- Europe. Dallas, TX.

Validating Gilbert's Behavioral Engineering Model.
*Guerra-Lopez, I* 2005 International Society for Performance Improvement- Europe. Berlin, Germany

3rd Annual Research Exchange
*Guerra-Lopez, I* 2005 International Society for Performance Improvement. Vancouver, Canada

11 Years of Mega Planning and Implementation: A Case Study in Higher Education
*Guerra-Lopez, I* 2005 International Society for Performance Improvement. Vancouver, Canada

Snake Oil or Results: How You Can Improve, Validate (or Justify) Your HPT Practices
*Guerra-Lopez, I* 2005 International Society for Performance Improvement. Vancouver, Canada

Managing for Effective Practice: Essential HPT Competencies
*Guerra-Lopez, I* 2005 International Society for Performance Improvement. Vancouver, Canada

Research Exchange
*Guerra-Lopez, I* 2004 International Society for Performance Improvement, Tampa FL

Needs Assessment: A step-by step guide.
*Guerra-Lopez, I* 2004 International Society for Performance Improvement, Tampa FL

Integrating Sound Business Practice with Societal-Based Objectives and Ethics
*Guerra-Lopez, I* 2004 International Society for Performance Improvement, Tampa FL

El Verdadero valor del E-Leanring
*Guerra-Lopez, I* 2004 Simposio Internacional del E-Learning, Lima Peru

Como Demostrar el ROI del E-Learning
*Guerra-Lopez, I* 2004 Simposio Internacional del E-Learning, Lima, Peru

Assessing Results: Understanding What Accomplishments Your Organization is Really After and How to Tell if They Have Been Reached
*Guerra-Lopez, I* 11 2003 American Evaluation Association. Las Vega, NV.

Identifying Measurable Results: A Needs Assessment Case Study
*Guerra-Lopez, I* 4 2002 Got Results Special Exhibit. International Society for Performance Improvement. Dallas, TX.

Assessment vs. Evaluation: Determining Which Approach is Required
*Guerra-Lopez, I* 11 2002 American Evaluation Association. Washington, D.C.

Vocational Rehabilitation Based on Results: A Case Study
*Guerra-Lopez, I* 4 2002 International Society for Performance Improvement. Dallas, TX.

Strategic Thinking & Planning: Aligning Government Performance and Societal Value Added
*Guerra-Lopez, I* 5 2000 Argentine Delegation, Province of San Luis, Argentina. City Hall, Tallahassee, FL.

Authentic Learning: A Case Study
*Guerra-Lopez, I* 2 1999 Association for Educational Communication and Technology, Houston, TX.

Publications

The Impact Evaluation Process
*Guerra-Lopez, I.* 2010 The Measurement & Evaluation Handbook

Performance tracking and management systems
*Guerra-Lopez, I.* 2010 Handbook for the Selection and Implementation of Human Performance Interventions

Process improvement: Measurable outcomes baesd on customer requirements
Uday-Riley, M. & *Guerra-Lopez, I.* 2010 Handbook for the Selection and Implementation of Human Performance Interventions

Are Performance Improvement Professionals Measurably Improving Performance? A look at what PIJ and PIQ have to say about the current use of evaluation and measurement in the field of performance improvement
*Guerra-Lopez, I* & Andrei, H. 2009 Performance Improvement Quarterly 22(2)

The Assessment Book
Kaufman R. & *Guerra-Lopez, I.* 2008 The Assessment Book

Performance Evaluation: Proven Approaches for Improving Program and Organizational Performance
*Guerra-Lopez, I* 2008 Performance Evaluation: Proven Approaches for Improving Program and Organizational Performance

A Seven-Step evaluation process for evaluating performance improvement interventions
*Guerra-Lopez, I.* 2007 Performance Improvement Express 10

The Impact Evaluation Process: Building a case for demonstrating the worth of performance improvement Interventions
*Guerra-Lopez, I.* 2007 Performance Improvement Journal 46(7)

Evaluating impact: Evaluation and continual improvement for performance improvement practitioners
*Guerra-Lopez, I.* 2007 Evaluating impact: Evaluation and continual improvement for performance improvement practitioners

Planning a responsive evaluation: Establishing solid partnerships by clarifying expectations and purpose
*Guerra-Lopez, I.* 2007 Performance Improvement Journal 46(8)

Evaluacion y Medicion del Desempeno: Conceptos y Herramientas para la medicion del desempeno de programas y organizaciones
*Guerra-Lopez, I.* 2007 Evaluacion y Medicion del Desempeno: Conceptos y Herramientas para la medicion del desempeno de programas y organizaciones

How to plan an evaluation
*Guerra, I.* 2006 The 2006 training and performance sourcebook

Human performance technology: Standards and ethics
*Guerra , I* 2006 Handbook of human performance technology

Practical evaluation for educators: Finding out what works and what doesn't
Kaufman, R., *Guerra, I.* & Platt, W. 2006 Practical evaluation for educators: Finding out what works and what doesn't

How to develop useful questionnaires
* Guerra, I.* 2005 The 2005 training and performance sourcebook

Social responsibility and educational planning
*Guerra, I.* & Rodriguez, G. 2005 Performance Improvement Quarterly 18(3)

Government workers adding societal value: The Ohio Workforce Development Program
*Guerra, I*; Bernardez, M. Jones, M. & Zidan, S. 2005 Performance Improvement Quarterly 18(3)

Outcome-Based Vocational Rehabilitation: Measuring valuable results
*Guerra, I.* 2005 Performance Improvement Quarterly 18(3)

Asking and Answering the Right Questions: Collecting Relevant and Useful Data
*Guerra, I .* 2003 Performance Improvement Journal 42(10)

Identifying and tracking key performance indicators
*Guerra, I.* 2003 ASTD Links

Key competencies required of performance improvement professionals
*Guerra, I* 2003 Performance Improvement Quarterly 16 (1)

Systematically designing instruction for distance education
*Guerra, I.* & Watkins, R. 2003 Quarterly Review of Distance Education 4(3)

How do you determine whether assessment or evaluation is required
Watkins, R. & *Guerra, I* 2003 The 2003 team and organizational development sourcebook

Does your performance require improvement?
* Guerra, I.* 2003 The 2003 training and performance sourcebook

Getting valid and useful educational results and payoffs: We are what do, say, and deliver
Kaufman, R., Watkins, R., and *Guerra, I.* 2002 International Journal of Educational Reform 11(1)

Thriving and not just surviving: New Realities for tomorrow's public service executive
Kaufman, R., Flowers, G., *Guerra, I.* & Crispo, N. 2002 International Public Management Review 3 (1)

A perspective adjustment to add value to external clients, including society
Kaufman, R. & *Guerra, I.* 2002 Human Resource Development Quarterly 13 (1)

Performance improvement based on results: Is our field adding value?
*Guerra, I.* 2001 Performance Improvement Journal 40 (1)

The future of distance learning: Defining and sustaining useful results
Kaufman, R., Watkins, R. and *Guerra, I* 2001 Educational Technology 41 (3)

Distributed learning environment: Major functions, implementation, and continuous improvement
Converso, J.; Schaffer, S. *Guerra, I.* 2000 Eric Digest

150 years in the heart of Detroit